Order handling times
- We handle all orders up to 21 business days from the order date.
- The processing time during holidays, orders and special requests is longer than usual - 21-28 business days from the day of the order and another 5-10 business days for delivery depending on the destination.
All jewelry is handmade and with good intentions (:
Shipments
- When placing a new order on the website - shipping is free to the whole country.
- Shipping takes up to 5 business days and is not included in the processing time of the order. A message will be sent when it is on its way to you.
- An item shipped outside of Tel Aviv will arrive within 5-10 business days. A message will be sent when it is on its way to you.
- In the case of self-collection from the studio, we will call or send a message as soon as your order is ready, and we will arrange a collection date.
If you need the order by a certain date or with particularly fast delivery, we would be happy if you contact us:
sudrajewelry@gmail.com // 0524311942
Payments
We accept all types of credit cards, except Diners.
You can also pay by bank transfer, and for that you have to write a message on the ' Contact ' page / in a WhatsApp message to continue the treatment.
Transaction cancellation policy
A transaction made on the website can be canceled up to two business days from the date of purchase , if the ordered item does not enter the work process at the studio.
In case of cancellation of a transaction, you must contact us in a written message to coordinate a cancellation call.
You must equip yourself in advance with the same card with which the transaction was made.
Please note: a transaction cancellation fee of NIS 50 will be charged from the total amount designated for credit.