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Order handling times

  1. We handle all orders up to 21 business days from the order date.
  2. The processing time during holidays, orders and special requests is longer than usual - 21-28 business days from the day of the order and another 5-10 business days for delivery depending on the destination.

All jewelry is handmade and with good intentions (:

Shipments

  1. When placing a new order on the website - shipping is free to the whole country.
  2. Shipping takes up to 5 business days and is not included in the processing time of the order. A message will be sent when it is on its way to you.
  3. An item shipped outside of Tel Aviv will arrive within 5-10 business days. A message will be sent when it is on its way to you.
  4. In the case of self-collection from the studio, we will call or send a message as soon as your order is ready, and we will arrange a collection date.

If you need the order by a certain date or with particularly fast delivery, we would be happy if you contact us:
sudrajewelry@gmail.com // 0524311942

Payments

We accept all types of credit cards, except Diners.
You can also pay by bank transfer, and for that you have to write a message on the ' Contact ' page / in a WhatsApp message to continue the treatment.

Transaction cancellation policy

A transaction made on the website can be canceled up to two business days from the date of purchase , if the ordered item does not enter the work process at the studio.
In case of cancellation of a transaction, you must contact us in a written message to coordinate a cancellation call.
You must equip yourself in advance with the same card with which the transaction was made.
Please note: a transaction cancellation fee of NIS 50 will be charged from the total amount designated for credit.